Frequently asked questions!
GENERAL
How do I contact The Collectibles Club ?
You may contact us via official facebook, website chat or email us thecollectiblesclub@gmail.com
Are all items limited edition? Will they rerun or reproduce?
Yes, all items are limited. Most of the products will NOT reproduce in order to keep the value. So we strongly recommend collectors to preorder when is available, to avoid buying ready stock at a higher price at the end.
What is the difference between The Collectibles Club and Mirai Collectibles ?
The Collectibles Club is all official licensed product from a wide range of figurines to statue!
Mirai Collectibles is mainly original creation (un-licensed) garage kits from various studios in China.
Do you guys have a physical store or just a web store?
Currently we are mainly on web and mostly pre order products. Due to storage constraints, we are unable to stock as many as we can that's why we have limited ready stock.
Where is the product from? Are they all genuine?
Most of the statue and garage kits are shipped out from China Warehouse.
Figurine and Nendoroid are from local distributor in Malaysia.
We
ONLY sell genuine statue and garage kits on our site. You will not found any bootleg or recast figure or statue on our site!
How long usually the preorder holds?
Pre Orders are usually up for a week time, or even to a month based on the products and studio/manufacturer.
Hot Selling and Worldwide Limited items may have closed within a day so is best to reserve with us if you see something that is in your favor.
THINGS YOU NEED TO KNOW BEFORE PREORDER!
Estimate release date may have changed due to unforeseen circumstances. Please be sure that you are willing to wait for the necessary time for the item to be released.
NO REFUND will be allowed in the case where delays on the production because all statues are mans made and sometimes is need longer time to complete.
You will only be granted for full refund if by any chance the studio has
cancellation on the product or we
can’t fulfill your order.
Please note that resins are very fragile and there might be small scratches or little flaws on paint when it arrives. As all statues are mans made so we cannot guarantee any product perfection in this case and we
would not do any to compensate for any of these faults. We would recommend you not to buy it if you cannot accept this.
Final product may vary from the prototype images.
ORDERS
Can I cancel my pre-order items?
You may cancel your pre-orders, but bear in mind deposit is NON-REFUNDABLE basis.
How do I know when to pay for the balance?
We will notify you via email or facebook when the item is ready to ship or you may always ask us for product progress.
SHIPPING
How do I know the shipping cost ?
As pre-order products are still being manufactured, we are unable to get the exact product size and quote you an estimate shipping cost.
You may contact us anytime to check for product size updates or check out page below
Shipping & Returns
For Buyers in Malaysia
For Malaysian buyers can choose either meet up in KL Area or Delivery to home.
For International Buyers
International shipping charges is depends on product size and country of destination.
We are using
EMS Fast Shipping for most of the country
to minimize the chances of damages during transit. Usually it takes 7-15days depends on your country custom. However, we do provide sea freight upon request. Kindly contact us and let us know your shipping preference.
We will
NOT be responsible for any custom clearance fees, import duties or taxes that would occur during the custom clearance. Kindly contact your local customs office for more information.
PAYMENTS
Payment Method
For Malaysia buyers, we prefer Direct Bank Transfer.
For
International buyers, we accepts
Paypal and Stripe.
Currency on website
For International buyers, kindly follow the USD currency on the product when checkout.
For
Malaysia buyers, kindly follow the
MYR currency on the product when checkout.
Local Payment Details
1016 2801 6842
MAYBANK
Chew Fong Nian
Please send us a copy of the receipt to
thecollectiblesclub@gmail.com for verification purpose.
AFTER SALES
What Should I do if I've received broken parts?
We may suggest you to try to fix it if the problem can be solve by yourself (Normally small broken parts can be glue back).
Or else, you may contact us.
You need to contact us as soon as possible after you received your product. We will try our best to assist you or even help you get a replace parts from the studio if possible.
* Please note that buyers might need to bear the shipment costs (back to factory)
Alternatively, buyers may find your own local repair service and we might able to help you negotiate with the representative studio for some compensation!
Please take note that...
All items are well packed before they dispatch from the studio. But do note that resins are fragile and there are chances of breaking during transit.
Please be note that we will try our best to help you get replacement parts from the studio for any major damages on statues. But in case that is need to be send back to the factory and fix, buyer has to bear the shipping cost from your origin country to China,
NO COMPENSATION will be given by us as we have ensure statues are well packed before dispatch. Hence, we will NOT liable to any of the defect or breakage issue.